q689 Frequently Asked Questions

You must be 18 years or older to register and use q689. This is a firm requirement. q689 may request identity documents at any time to verify your age. Accounts found to belong to users under 18 are closed immediately, and any balance associated with those accounts is handled according to the platform's Terms and Conditions.

On the login page, click the "Forgot Password" link. Enter your registered email address and a reset link will be sent to your inbox. The link is valid for a limited time, so check your email promptly. If the email does not arrive within a few minutes, check your spam or junk folder. If you no longer have access to your registered email, contact q689 support directly to begin the manual account recovery process.

No. One account per person is the rule. Creating multiple accounts — whether to access more than one welcome bonus or for any other reason — is a violation of q689's Terms and Conditions. If duplicate accounts are found, both will be closed. If you have lost access to an existing account, use the password recovery option or contact support rather than registering a new one.

Accounts are typically locked after too many failed login attempts, or if unusual activity is detected. If your account is locked, contact q689 support with your registered email address. The support team will verify your identity and guide you through the steps to restore access. This process is in place to protect your account and PKR balance from unauthorised access.

q689 supports deposits via JazzCash, Easypaisa, Raast, standard bank transfer, debit cards and credit cards. All deposits are processed in PKR. The available methods are displayed on the Deposit page inside your account, along with current minimum deposit amounts for each channel. Most deposits reflect in your q689 balance within a few minutes.

JazzCash and Easypaisa deposits are typically instant — your q689 balance updates within minutes of completing the payment. Raast transfers are also fast, usually under five minutes. Standard bank transfers can take longer depending on your bank — typically between a few minutes and two hours during normal banking hours. If a deposit has not appeared within the expected timeframe, check your transaction history first and then contact support with the payment reference number.

Minimum deposit amounts vary by payment method and are listed on the Deposit page. For mobile wallet channels like JazzCash and Easypaisa, the minimum is kept low to make the platform accessible to a wide range of Pakistan users. Check the Deposit section for the current limits applicable to your preferred payment channel.

First, check the transaction history in your q689 account — sometimes deposits appear there before the main balance updates on screen. If the deposit is still missing after 30 minutes, note the payment reference number from your JazzCash, Easypaisa or bank statement and contact q689 support. Provide the amount, the payment method and the reference number, and the support team will investigate and resolve it promptly.

Go to the withdrawal section within your q689 account, select your preferred payout method, enter the PKR amount and confirm the request. Withdrawals are processed back to the same method used for your deposit in most cases — JazzCash, Easypaisa, Raast or bank account. Make sure your account details are correct before submitting. First withdrawals may require identity verification to be completed if not already done.

Most withdrawals to JazzCash, Easypaisa and Raast are processed within a few hours. Bank transfers typically take one to three business days. Processing times can be slightly longer if additional identity verification is required on the account. Once q689 approves and releases the withdrawal, the arrival time also depends on the receiving channel. You can track the status of your withdrawal request in the transaction history section of your account.

Withdrawals are sometimes held pending identity verification — this is a standard process that applies to all accounts before their first significant withdrawal. You may be asked to submit a copy of your CNIC or other ID. This is to confirm the account belongs to you and to protect against fraudulent activity. Once verified, subsequent withdrawals are usually processed faster. If your withdrawal has been pending longer than expected without any explanation, contact support with your withdrawal request ID.

Cricket is the primary focus — q689 covers international T20s, ODIs, Test matches, Pakistan Super League (PSL), domestic tournaments and other major competitions. Football, esports and several other sports are also available. Markets include match winner, total runs/overs, player performance, live in-play and accumulator options. The Sports section shows all active and upcoming events with current odds.

For abandoned or postponed matches, the standard rule is that bets are voided and the stake is returned to your account unless a minimum number of overs has been bowled and a result declared via Duckworth-Lewis or similar method. Specific settlement rules for each market type are listed in the betting rules section. Check the q689 Terms and Conditions for full details on match abandonment settlement.

Yes. q689 offers live in-play betting on cricket matches including PSL games, international T20s and other listed events. Odds update in real time as the match progresses. You can place bets on next ball outcomes, over totals, wickets and other live markets during the game. In-play markets are available from the Sports section of your account once a match has started.

Bets are settled as soon as the official result of the relevant market is confirmed. For most cricket markets, this happens within minutes of the match ending. Winnings are credited directly to your q689 PKR balance and are immediately available for further betting or withdrawal. You can see the settlement status of any bet in your betting history.

Log in to your q689 account and navigate to the Casino or Game Lobby from the top menu. You will see all available games — slots, table games, crash games, live casino and more. No separate download is required. Games run directly in your browser, both on desktop and mobile. Use the search or filter options to find specific games or categories.

Yes, live casino games use real human dealers operating from a physical studio. The game is streamed to you via live video. You can see the dealer in real time, place bets using the on-screen interface, and the outcome is determined by the actual physical cards dealt or the real roulette wheel spin — not a random number generator. Available live tables include baccarat, roulette and blackjack, accessible from the Live Casino section.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game pays back to players over a large number of spins. For example, a game with 96% RTP returns PKR 96 on average for every PKR 100 wagered over time. This is a statistical average over millions of spins, not a guarantee for any individual session. The RTP for each game is typically shown in the game's information panel. Slots on q689 are provided by recognised game studios and operate on certified random number generators.

The welcome bonus is available to new q689 accounts on the first qualifying deposit. It is activated automatically when you complete a deposit that meets the minimum amount specified in the bonus terms. The bonus amount and any wagering requirements are displayed clearly when the offer is presented to you. Check the promotions section of your account after registering to see the current welcome offer details.

Wagering requirements tell you how many times the bonus amount must be bet before it can be withdrawn as real money. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to withdrawable funds. Progress is tracked in your account. Different games may contribute differently towards the wagering requirement — this is specified in the bonus terms.

Yes, in certain circumstances. Bonus funds can be removed if the account is found to have violated the Terms and Conditions — for example, by creating multiple accounts or attempting to exploit bonus offers. Bonuses also expire if the wagering requirement is not completed within the specified time period. Always read the bonus terms before accepting an offer to understand any conditions that apply.

Log in and go to the Responsible Gaming section within your account settings. You can set a daily, weekly or monthly PKR deposit limit. Limits take effect immediately once set. Reducing a limit applies straight away. Increasing a limit requires a short waiting period to prevent impulsive decisions. More detail is available on the Responsible Gaming page.

Self-exclusion blocks access to your q689 account for a chosen period — from 24 hours up to a permanent closure. During exclusion you cannot log in, deposit, bet or access casino games. You can activate self-exclusion through account settings or by contacting support directly. If you need an immediate exclusion, support can action it at any time, 24 hours a day.

The first step is to be honest with yourself about the situation. Visit the Responsible Gaming page which includes a self-assessment checklist and practical guidance. From your account settings, you can immediately set a deposit limit, activate a cooling-off period or begin self-exclusion. If gaming is affecting your finances, relationships or daily responsibilities, a period of self-exclusion and talking to someone you trust is strongly recommended.

No. q689 is a browser-based platform — you can access the full site from any standard mobile browser on Android or iOS without downloading anything. The mobile version is optimised for touchscreens and works smoothly on most Pakistan smartphones. Simply open q689.win in your phone's browser, log in, and you have access to the complete platform including sports betting, casino, live casino and your account dashboard.

If a game disconnects mid-session, q689's servers continue tracking the game state. When you reconnect and reload the game, it should return to where it left off. If a bet was placed before the disconnect and the game round was completed on the server, the result will be settled according to the outcome — you will not lose a winning result due to a disconnection on your end. If a game round cannot be resolved correctly, contact support with the game name, approximate time and your account details.

First check your internet connection — slow loading is most often related to mobile data signal quality or a weak Wi-Fi connection. Try switching between mobile data and Wi-Fi to see if one performs better. Clearing your browser cache can also help if you have been using the same browser for a long time. If the issue persists across different connections and devices, q689 may be experiencing temporary maintenance — check the platform again after a short wait or contact support to confirm.