q689 Terms and Conditions — Your Rights & Responsibilities

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a binding agreement between you ("the User") and q689 ("the Platform," "we," "us"). They apply to all access and use of the q689 website, mobile application and related services.

Accessing the platform constitutes acceptance of these Terms. This applies whether you create an account, browse the site without registering or use any feature of the platform in any capacity. These Terms should be read alongside the Privacy Policy and Responsible Gaming guidelines, both of which are incorporated by reference.

q689 reserves the right to update these Terms at any time. Continued use of the platform following a published update constitutes acceptance of the revised Terms. Users are encouraged to review this page periodically to stay informed of any changes.

2 Eligibility & Age Requirements

The q689 platform is intended for adult users only. To register and use the platform, you must be at least 18 years of age. This requirement is non-negotiable and applies to all users without exception.

By registering, you confirm that:

• You are at least 18 years old at the time of registration.
• You are accessing the platform for personal, non-commercial use.
• You are not prohibited from using online gaming or betting services under any applicable law or personal restriction you are subject to.
• The funds you deposit belong to you and have been obtained through lawful means.

3 Account Registration

Each individual user is permitted to hold one active account on q689. Registering multiple accounts — whether under the same identity or different details — is a violation of these Terms and may result in all associated accounts being closed and funds forfeited.

When registering, you must provide accurate, current and complete information. This includes your full name, date of birth, contact details and any other information requested during the registration process. Providing false or misleading information is grounds for immediate account termination.

You are responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone. If you suspect unauthorised access to your account, contact q689 support immediately. q689 is not responsible for losses resulting from failure to keep credentials secure.

q689 reserves the right to verify the identity of any account holder at any time. Verification may be requested before processing a withdrawal, after a significant deposit, or as part of a routine compliance check. Failure to provide requested verification documents may result in account suspension until verification is complete.

4 Deposits & Account Funds

Deposits to your q689 account must be made using the supported payment methods available at the time of deposit. Currently supported deposit channels for Pakistan users include JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and other mobile wallets as listed in the deposit section of the platform.

All deposits must be made from payment accounts or instruments held in your own name. Third-party deposits — where funds originate from an account belonging to another person — are not permitted and may result in the funds being returned and your account being reviewed.

• Minimum and maximum deposit amounts apply per transaction and may vary by payment method.
• Deposits are credited in PKR and are reflected in your account balance once the payment clears.
• q689 is not responsible for delays caused by your bank or payment provider's processing times.
• Deposits that appear incorrect or unrecognised should be reported to support immediately.

5 Withdrawals

Withdrawal requests are processed to the payment method used for the corresponding deposit where possible. Withdrawals are paid out in PKR to Pakistan-registered accounts or wallets in the user's own name.

Before a withdrawal is processed, q689 may require identity verification to be completed if it has not been done previously. This is standard practice and is not a penalty — it protects both users and the platform from fraudulent activity.

• Withdrawal requests are typically processed within the timeframe stated in the platform's deposit and withdrawal documentation.
• Minimum withdrawal amounts apply and are displayed in the withdrawal section of your account.
• Bonus funds subject to wagering requirements cannot be withdrawn until those requirements are met.
• q689 reserves the right to delay or decline a withdrawal pending a security or compliance review.
• Withdrawals to third-party accounts are not permitted.

6 Sports Betting Rules

Sports bets placed on q689 are governed by the specific rules applicable to each sport and market type. These rules are accessible within the sports betting section of the platform. Users are responsible for understanding the rules of any market before placing a bet.

General betting rules include:

• All bets are accepted at the odds displayed at the time of placement. Once confirmed, a bet cannot be cancelled or modified by the user.
• Bets are settled according to the official result declared by the relevant governing body — for cricket this includes decisions by the ICC or relevant national board; for PSL, the official PCB/PSL announcement.
• If a match is abandoned, postponed or does not reach the minimum completion threshold required for settlement, affected bets will be voided and stakes returned. Specific thresholds vary by market type.
• In-play bets are accepted in real time. q689 does not guarantee market availability at all times during live events.
• q689 reserves the right to void any bet placed due to an obvious pricing error, system error or where suspicious activity is detected.
• Maximum payout limits apply per bet and per event and are displayed in the platform rules.

7 Casino & Game Rules

Casino games available on q689 — including slots, table games, crash games, instant win titles and live casino — are governed by the rules of each individual game as presented within the game interface.

Return to Player (RTP) percentages for casino games are determined by the game provider and certified independently. Actual results for individual sessions will vary from the theoretical RTP — this is normal and expected. No gaming outcome can be predicted or guaranteed.

Live casino games involve real dealers and physical equipment streamed via video. Live casino rules mirror those of the equivalent physical table game format. Decisions made within the time window provided are final. If a disconnection occurs during a live casino round, the round will be settled according to the outcome regardless of the connection issue.

• Casino games are for entertainment only. The house has a mathematical advantage in all games.
• Minimum and maximum bet limits apply per game and are displayed within the game interface.
• Technical malfunctions void all related plays and wagers for the affected round only.

8 Bonuses & Promotions

q689 may offer bonuses, promotional credits and other incentives to registered users from time to time. Each bonus or promotion is subject to its own specific terms, which will be clearly communicated when the offer is made available.

General bonus conditions include:

• Wagering requirements must be met before bonus-derived winnings can be withdrawn. The wagering requirement multiplier and eligible games or markets will be stated per offer.
• Bonuses are awarded to one account per household, per IP address and per device. Attempting to claim the same promotion from multiple accounts constitutes abuse.
• q689 reserves the right to amend, cancel or reclaim a bonus at any time if abuse or terms violation is detected.
• Bonuses have expiry periods. Unused bonus credit or winnings from bonus play that remain after expiry will be removed from the account.
• Bonuses cannot be transferred between accounts or exchanged for cash directly without meeting applicable wagering requirements.

9 Prohibited Conduct

The following actions are strictly prohibited on q689. Users found engaging in any prohibited conduct may have their accounts suspended, funds withheld and activity reported:

• Registering more than one account or using another person's account.
• Depositing funds from third-party sources or accounts not in your own name.
• Using automated tools, bots or scripts to interact with the platform.
• Attempting to exploit software errors, game glitches or pricing mistakes for financial gain.
• Coordinating bets with other users in a way designed to guarantee returns at the platform's expense (arbitrage abuse, bonus abuse).
• Providing false identity information during registration or verification.
• Using the platform in connection with money laundering or any other illegal financial activity.
• Threatening, harassing or abusing q689 staff or other users through any communication channel.

10 Account Suspension & Closure

q689 reserves the right to suspend or permanently close any user account at its discretion. Common grounds for account action include terms violations, suspicious activity, failure to complete identity verification, or a request from the user themselves.

In the event of account closure due to terms violation, any bonus balances or winnings derived from prohibited activity may be forfeited. Real-money deposits not involved in the violation will generally be returned after the review process is complete, unless subject to a legal hold.

Users may request voluntary account closure at any time by contacting support. Upon closure, any remaining real-money balance will be returned to the user through the appropriate withdrawal channel after identity verification.

11 Responsible Gaming

q689 is committed to providing a gaming environment that supports responsible play. Gaming and betting should be treated as entertainment — not as a source of income or a way to recover financial losses.

The following tools are available to all registered users through account settings:

• Deposit limits: Set daily, weekly or monthly caps on the amount you can add to your account.
• Session time reminders: Receive alerts after a set period of continuous platform use.
• Self-exclusion: Temporarily or permanently restrict access to your q689 account.

If you feel that your gaming habits are becoming a concern — for yourself or someone you know — please visit the Responsible Gaming section of the q689 website for practical guidance. q689 does not provide counselling services directly but signposts users to independent support resources.

12 Privacy & Data

q689 collects and processes personal data as described in the Privacy Policy. By accepting these Terms, you also acknowledge the Privacy Policy. Key points include:

• Personal data provided during registration is used for account management, identity verification and platform communications.
• Transaction data is stored for security, fraud prevention and compliance purposes.
• q689 does not sell user data to third parties for marketing purposes.
• Users have the right to request access to their personal data by contacting support.

For full details on data collection, storage and user rights, refer to the Privacy Policy.

13 Limitation of Liability

q689 provides the platform on an "as is" basis and makes no warranties regarding uninterrupted availability, freedom from errors or fitness for any particular purpose beyond entertainment use.

• q689 is not liable for losses resulting from platform downtime, internet connection failures or device-related issues on the user's end.
• q689 is not liable for indirect, consequential or incidental losses arising from use of the platform.
• Maximum liability for any claim relating to a specific transaction is limited to the value of that transaction.
• Nothing in these Terms limits liability for fraud or any matter that cannot be legally excluded.

Users access and use q689 at their own risk. Gambling and betting carry inherent financial risk, and losses are a possible and normal outcome of participation.

14 Changes to These Terms

q689 reserves the right to amend these Terms and Conditions at any time. When significant changes are made, registered users will be notified via their registered email address or through an in-platform notification.

The date at the top of this page reflects when the Terms were most recently updated. Continuing to use q689 after changes are published constitutes your agreement to the updated Terms. If you disagree with any update, you should cease using the platform and may request account closure.

15 Contact Us

If you have questions about these Terms and Conditions, need clarification on any section, or wish to raise a concern about your account or a transaction, you can contact the q689 support team through the following channel:

You can also access self-service information through the FAQ section, which covers common questions about deposits, withdrawals, betting rules and account management without needing to contact support directly.