q689 Privacy Policy — How We Handle Your Data

1 Introduction

q689 operates an online gaming and sports betting platform accessible at q689.win. This Privacy Policy describes how q689 ("we," "us," "the platform") collects, stores, uses and protects personal information provided by users ("you") in the course of registering and using the platform.

This policy applies to all users of the q689 website and mobile application, including registered account holders and visitors who access the platform without registering. It covers all personal data collected through the platform, customer support interactions and payment processing.

By creating an account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. If you have concerns about how your data is handled, you are welcome to contact the support team before proceeding.

2 Data We Collect

q689 collects personal information in the following categories:

We only collect information that is necessary for the purposes listed. We do not collect sensitive personal data such as biometric information, health records or political opinions.

3 How We Collect Your Data

q689 collects personal data through several channels:

• Direct input: Information you provide when registering an account, updating your profile, contacting support or submitting verification documents.
• Automated collection: Technical data collected automatically when you use the platform — IP addresses, device identifiers, session logs and interaction patterns collected through cookies and server logs.
• Payment processing: Transaction reference data returned by payment processors when you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer. Full payment credentials such as complete card numbers are handled by the payment processor directly and are not stored on q689 servers.
• Third-party verification: Where identity verification is required, data may be cross-referenced with verification service providers. Only the minimum data required for verification is passed to these providers.

4 How We Use Your Data

Personal data collected by q689 is used for the following purposes:

• Account management: Creating and maintaining your account, authenticating your login and managing account settings.
• Transaction processing: Processing PKR deposits and withdrawals through your chosen payment method and maintaining accurate balance records.
• Identity verification: Confirming your age (18+) and identity when required for account setup or withdrawal processing.
• Security and fraud prevention: Detecting unusual activity, preventing unauthorised access, identifying potential multi-account abuse and protecting the integrity of the betting and gaming environment.
• Platform personalisation: Tailoring displayed content, sports markets and game recommendations based on your usage patterns and stated preferences.
• Communications: Sending account-related notifications including deposit confirmations, bet settlements, withdrawal updates and security alerts. If you have opted in to promotional communications, marketing messages about relevant offers may also be sent.
• Compliance: Meeting obligations related to responsible gaming, age verification and anti-money laundering (AML) requirements.
• Platform improvement: Analysing aggregated usage data to improve the platform, fix issues and develop new features.

5 Sharing Your Data

q689 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data is shared only in the following limited circumstances:

• Payment processors: Personal and transaction data necessary to process your deposit or withdrawal is shared with the relevant payment provider — for example, JazzCash, Easypaisa, Raast or your bank. These providers operate under their own privacy frameworks.
• Identity verification providers: Where KYC verification is required, identity data is shared with third-party verification services solely for the purpose of confirming your identity and age.
• Technology service providers: Providers of hosting, analytics, fraud detection and security services may process data on behalf of q689 under data processing agreements that restrict their use of your data.
• Legal requirements: In the event that disclosure is required by applicable law, court order or regulatory process, q689 will comply with the minimum disclosure necessary.
• Business transfers: In the event of a merger, acquisition or sale of assets, user data may be transferred as part of the transaction. Users would be notified of any such change and the applicable privacy arrangements.

All third parties with whom data is shared are required to handle it securely and use it only for the specified purpose.

6 Payment Data & PKR Transactions

All financial transactions on q689 are conducted in Pakistani Rupees (PKR). Supported payment channels include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets.

When you initiate a deposit or withdrawal, q689 collects and stores:

• The payment method type (e.g., JazzCash, Easypaisa, bank transfer).
• The transaction amount in PKR.
• A transaction reference identifier returned by the payment processor.
• The date and time of the transaction.
• The resulting account balance change.

Complete payment credentials — full card numbers, mobile wallet PINs or internet banking passwords — are never transmitted to or stored on q689 servers. These are handled exclusively by the relevant payment provider in their secure environment.

7 Cookies & Tracking Technologies

q689 uses cookies — small text files stored in your browser — and similar technologies to operate and improve the platform. The types of cookies used include:

• Essential cookies: Required for basic platform functions including login session management, bet slip maintenance and security token validation. The platform cannot function correctly without these.
• Analytics cookies: Used to understand how users navigate the platform, which features are used most and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings such as language preference, display options and sport filter selections so you do not need to re-enter them each visit.
• Security cookies: Help detect and prevent fraudulent activity, unusual login patterns and automated bot access.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly, including the ability to log in or place bets. Mobile app users can manage tracking preferences through device operating system settings.

8 Data Retention

q689 retains personal data for as long as it is necessary for the purpose it was collected. Specific retention periods are:

• Account data: Retained for the duration of the account and for a period of up to five years following account closure to allow for post-closure dispute resolution.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the duration required by applicable verification requirements and deleted promptly once those requirements are fulfilled and the retention period expires.
• Support correspondence: Retained for up to three years to support ongoing service quality and enable reference if a related issue is raised in the future.
• Technical and usage logs: Retained for up to twelve months for security monitoring and platform performance analysis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual user.

9 Security Measures

q689 takes the security of personal data seriously. The technical and organisational measures in place include:

• Encryption of data in transit between your device and q689 servers using TLS/HTTPS protocols.
• Encrypted storage of sensitive data fields including passwords (stored as one-way hashes, never in plain text).
• Access controls that restrict personal data to authorised personnel with a specific operational need.
• Automated monitoring for unusual login activity, suspicious transactions and potential security incidents.
• Regular security assessments of platform infrastructure and third-party integrations.

Despite these measures, no system is completely immune to security risks. Users are encouraged to maintain a strong, unique password for their q689 account and to enable any available two-step verification options. If you believe your account has been compromised, contact support immediately.

10 Your Data Rights

As a q689 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your registered account email.